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Every WhatsApp
conversation, answered.

ChatReach is the shared inbox, calling, campaigns and automation layer for any business that talks to customers on WhatsApp. Keep the WhatsApp Business app on your phone, and give your team one place for every chat, every call and every follow-up.

No credit card Live in an afternoon R2,200 a month, flat
R2,200a month, flat. Every feature, every agent.
0per-seat fees. Add the whole team.
16signed webhook events for your developers.
24hservice window tracked on every chat, so nothing lapses.
Runs on the official WhatsApp Business Platform (Cloud API)
Why ChatReach

Your customers already message you on WhatsApp. Today those chats live on one person's phone. Nobody sees what was promised, follow-ups slip, and when that person leaves, the customers leave with them. ChatReach gives your whole team one place to answer, and a record of every word.

01 Product

One workspace for everything WhatsApp can do.

Inbox, calls, campaigns, forms and automations share the same contacts, the same team and the same history. No stitching five tools together.

Coexistence

Keep your WhatsApp Business app. Add your whole team.

Connect the number you already use in the WhatsApp Business app — no new number, no switching off the app. You keep replying from your phone while your team answers from the shared inbox, and both stay in sync.

  • Messages sent from the phone show up in ChatReach, and the other way round
  • Your contacts and recent chat history come across when you connect
  • Campaigns, automations, forms and calling on the same number
Shared inbox

Every number, every agent, one inbox.

Chats route themselves by team, branch or round-robin. Everyone can see who's replying, so two people never answer the same customer. Pick which number each chat replies from.

TM
Thandeka Mthembu

Can I come through on Saturday?

Sipho is replying
@Priya can you confirm the delivery date before I quote?Internal note · Sipho N. · only your team sees this
AK
Ayesha Khan

Quote request, floor plan attached

PR
Priya
LD
Lerato Dlamini

📷 Photos of my lounge (4)

Queue · next: Bongani
Calling

Answer WhatsApp calls in the browser.

No desk phones, no personal numbers. Calls ring the right team, and a missed call becomes a chat automatically.

Johan van WykOn call · Sales line
02:41
Missed call from Ayesha → "Sorry we missed you. How can we help?" sent
Campaigns

Broadcasts that protect your number.

Sends are paced against Meta's quality rating, so a big campaign never gets your number restricted.

4 812sent
96.1%delivered
71%read
Highquality
Automations

Journeys that run themselves, then hand over.

Drag-and-drop chatbots and follow-ups that answer the easy questions and pass a warm lead to a person at the right moment.

WhatsApp Forms

Forms that work like an app.

Multi-page forms in the chat: bookings with real open slots, lists filled from your own systems, answers filled in for the customer, format checks, and photo or document uploads.

Book a visitStep 2 of 2
BranchUmhlanga
DaySat 18 Oct
08:0009:0010:0011:30
Confirm booking
API & webhooks

Wire it into anything.

A clean REST API and signed webhooks for every event.

# send an approved template POST /api/v1/gateway/send/template { "to": "27825550142", "templateName": "booking_confirm", "languageCode": "en" }
Mobile app

The inbox in your pocket.

Android and iOS, with push, so nobody waits when the team is away from a desk.

10:02
Saturday, 18 October
ChatReach now

Thandeka: I'm here at reception 👋

02 How it works

How a chat becomes a sale.

Follow one customer from tapping an ad to walking through your door, with your team stepping in only where a person matters. Swap the table for a service, a course or a booking: it works the same.

STEP 01

She taps your ad and messages you.

Click-to-WhatsApp ads, website buttons, QR codes and tracking links all land in the same inbox, tagged with where the customer came from.

SOURCE · INSTAGRAM AD · DINING CAMPAIGN
STEP 02

An automatic reply shares the product.

The bot checks your live catalogue while she's still typing, sends the product with price and photos — several at once as one swipeable carousel — and offers a booking form with real open slots.

  • Live data from your product or booking system
  • Forms with branches, days and times
STEP 03

The right person picks it up.

Round-robin skips anyone who's away, and Copilot drafts the reply from the chat and your product information, so the agent just checks it and sends — from the browser or the WhatsApp Business app.

STEP 04

The lead lands in your CRM, and follow-up starts itself.

The lead arrives with the full chat attached. If she goes quiet, a follow-up journey takes over. When she buys, the sale is credited to the message that started it.

CH
Coastline HomeSponsored
Oslo oak table
from R14 999
coastlinehome.co.zaSend WhatsApp message
Hi! Is the oak dining table from your Instagram ad still available?
SOURCE · INSTAGRAM AD · DINING CAMPAIGN
Auto-reply · live stockYes, it's in stock at our Umhlanga store:
R 14 999
Oslo oak dining table · 6-seaterSolid oak · 180 cm · Free delivery in Durban
Book a visitStep 2 of 2
08:0009:0010:0011:30
Confirm booking
Routing · Sales · Umhlanga
BM
Bongani M.Away until 12:00
skipped
SN
Sipho N.3 open chats
assigned ✓
PR
Priya R.5 open chats
next
Copilot draft
Of course! You're booked for Sat 10:00 with me at Umhlanga. I'll have the table and chair samples ready 🙌
Lead #884213
created 09:45 · via ChatReach
SYNCED
Customer
Thandeka Mthembu
Product
Oslo oak dining table
Appointment
Store visit · Sat 10:00
Owner
Sipho N.
Source
Instagram ad · Dining campaign
Follow-up journey
Fri 17:00Reminder with directions
Sat 14:00"How was your visit?"
+3 daysDelivery-slot offer if no reply
03 Platform

Built to plug into what you already run.

Your developers get a proper platform, not a widget. Send from your own system, react to every event, or run the entire ChatReach workspace inside your product for each of your clients.

REST API with scoped keys

Templates, text, media and interactive messages, with per-key rate limits and IP allow-lists.

Signed webhooks

16 events, from messages and leads to approvals and abandoned carts, each signed with HMAC-SHA256 and retried.

Partner API

Embed the whole workspace in your own CRM, ERP or industry software, with each client's data kept strictly apart.

Security that passes review

Rate-limited sign-in, IP allow-lists, audit history and per-tenant isolation.

curl https://api.chatreach.co.za/api/v1/gateway/send/template \
  -H "X-Api-Key: $CHATREACH_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "phoneLineId": "3f0c9a7e-…",
    "to": "27825550142",
    "templateName": "booking_confirm",
    "languageCode": "en",
    "components": [{ "type": "body", "parameters": [
      { "type": "text", "text": "Thandeka" },
      { "type": "text", "text": "Sat 10:00" } ] }]
  }'
Webhook deliveries · live
04 Pricing

One plan. The whole team.

ChatReach Business
R2,200per month
excl. VAT

No per-seat fees and no feature tiers. Meta bills its own message fees directly at its published rates, and replies inside the 24-hour window are free.

12 agents
R183per agent, per month
R2,200total, whatever the size

Everything included

  • Unlimited agents and WhatsApp numbers
  • Keep the WhatsApp Business app on the same number
  • Shared inbox, browser calling and Copilot
  • Campaigns, forms and automations
  • API, webhooks and CRM integrations
  • Android and iOS app with push
  • Local support, billed in rand via PayFast
Start free for 14 days

No credit card to start. Cancel any time during the trial. Partners and resellers: talk to us about white-label.

05 Questions
Do I need a new WhatsApp number?
No. You can connect a number you already use or add a new one. Meta's sign-up flow, built into ChatReach, walks you through it in a few minutes without a developer.
Can I keep using the WhatsApp Business app?
Yes. With coexistence you connect the number you already use in the WhatsApp Business app and keep the app on your phone. Messages sent from the phone appear in ChatReach and replies from ChatReach appear on the phone, your contacts come across, and your recent chat history is brought in when you connect. Your team works the shared inbox while you carry on from the app.
What does Meta charge on top of ChatReach?
Meta charges per delivered template message, at its published rate for the template's category (marketing, utility or authentication) and the customer's country. Replies inside the 24-hour customer service window are free, and so are utility templates sent inside that window. Meta bills your own WhatsApp Business account directly, and ChatReach never marks up Meta's fees.
Are messages from our ads free?
When a customer messages you from a Click-to-WhatsApp ad or a Facebook Page button on their phone and you reply within 24 hours, Meta opens a 72-hour window in which every message is free, templates included. ChatReach tags these chats with the ad they came from.
Can my whole team use one number?
Yes. That's the point. Everyone works from the shared inbox on the same number, with chats assigned to whoever is responsible, internal notes, and a full history when someone is away or leaves.
Will it work with our CRM or other systems?
Leads can be sent to your system with the chat attached, customer details can be shown beside each conversation, and the partner API can run the whole workspace inside your own software.
How long does setup take?
Most teams are answering customers the same afternoon: create the workspace, connect your number, invite the team. Automations and integrations can be added later.

Answer everyone.

Set up your workspace today and have your team answering customers on WhatsApp by this afternoon.