Free
Replying to customers
Every message you send inside the 24-hour customer service window is free, and so are utility templates sent inside it.
Pricing
One plan. The whole team.
No feature tiers and no per-agent creep. Everything we ship is in the plan, so there is nothing to upgrade to.
ChatReach Business
R2,200per month
excl. VAT
excl. VAT
No per-seat fees and no feature tiers. Meta bills its own message fees directly at its published rates, and replies inside the 24-hour window are free.
R183per agent, per month
R2,200total, whatever the size
Everything included
- Unlimited agents and WhatsApp numbers
- Keep the WhatsApp Business app on the same number
- Shared inbox, browser calling and Copilot
- Campaigns, multi-page forms and automations
- API, webhooks and CRM integrations
- Android and iOS app with push
- Local support, billed in rand via PayFast
No credit card to start. Cancel any time during the trial. Partners and resellers: talk to us about white-label.
Meta's fees, explained
What WhatsApp charges on top.
Meta bills message fees to your own WhatsApp Business account at its published rates. We never mark them up, and your dashboard shows what you've used each month.
Free for 72 hours
Chats from your ads
When someone messages you from a Click-to-WhatsApp ad or Page button on their phone and you reply within 24 hours, every message for the next 72 hours is free.
Charged by Meta
Template messages
Marketing, utility and authentication templates are charged per delivered message, at Meta's rate for the category and the customer's country.
Questions
What does the R2,200 cover?
The whole platform for one business: inbox, browser calling, campaigns, automations, forms, integrations, reporting, the mobile app and the API. Every feature we ship is in the plan.
Is it per user?
No. Add as many agents and WhatsApp numbers as you need. The fee stays the same.
Is there a free trial?
Every new account gets 14 days with all features switched on. No credit card is needed to start.
How do I pay?
Monthly in rand through PayFast, with a VAT invoice generated automatically.
Can I cancel?
Yes, monthly. Export your contacts and conversation history whenever you need them.
We're a multi-branch group or a software partner.
Talk to us about group pricing, white-label and running ChatReach inside your own software through the partner API. Get in touch.
Try it on your own number.
14 days, every feature, no credit card.